New features

Customer self-quality control of dynamic placeholders in import module

We have added extra checks of the dynamic data placeholder to the import module. That way you can double check, that the correct data will be inserted to the dynamic fields in your email invitation and survey.

eNPS Dashboard User Filters

We have expanded our eNPS Dashboard capabilities to allow user access based on filters.

New Dashboard Filters

Now you can filter your Dashboard by latest week, month, quarter and year.

Adding survey version to history in dashboard

Now it is possible to filter your history view in the dashboard by survey version.

New Welcome page in admin

We have changed our welcome page in admin to provide you with a better overview of features and onboarding process.

Bulk Modifications

Our bulk modifications module has been improved, to allow more nuanced transformation of bulk data.

Moving Average

Dashboard history now has a Moving Average capability to present a more balanced NPS over shorter periods of time without dramatic fluctuations (this feature is available by request).

Closing the Loop Report

Major upgrade to our Closing the Loop Report allows tracking of overdue actions and closures by your case owners, improving your ability to encourage timely follow-up of your detractors and passives.

New User Interface for Relationwise TV

Improved user-friendliness of screen selection and previewing of your Relationwise TV configuration.

Upgraded Relationwise TV

A couple of key upgrades have been made to the Relationwise TV, including drop and drag organisation of your TV slides.

Relationwise.dk

Our Danish website and blog has been moved to a new server.

Report Builder (for Premium users)

Create more advanced time-based or benchmark-based reporting in Excel.

Upgraded Invitation Email and Survey editing module

Upgraded Invitation Email and Survey editing module.

New filters in Dashboard respondents list module

New filters in Dashboard respondents list module.

Support for multi-answer questions in Dashboard benchmarking module

Support for multi-answer questions in Dashboard benchmarking module.

Upgrade to "Users"

• Updated and simplified design.
• Added extra notification features.
• Now opens in new page instead of pop-up.

Contract, security policy and Terms and conditions available in Admin

In an effort to increase transparency we have made relevant legal documents available to you on your admin page. Simply press the button in the upper right corner of the admin page and a pop-up box will appear with 1. Your contract 2. Our security policy and 3. Terms & conditions.

Multiple Context Dashboards

For customers with the need for viewing multiple different dashboards we have implemented a new feature called ‘Multiple Context Dashboards’. This enables you to view multiple different dashboards based on what data you need to see on each of the dashboards. The multiple context dashboards are configured under each user and you can toggle between the different contexts in Settings on your dashboard.

New filters to the CATI Queuing

The Addition of advanced CATI Queuing selection ensures finer control of the call candidates appearing in the list. The filters are completely user controllable and can be adjusted to reach specific call candidates that appear in an interval of relevance. This ensures higher quality of data because call candidates are within a relevant range.

Improved administration module

As you might have noticed, the administration module has changed. The design has changed and now matches the design on our website and the dashboard. We have also changed the layout of the different features. The features in the administration module are now in one list, and divided in to relevant categories. This should provide you with a better overview, and a more user-friendly administration module. Do not hesitate to contact us if you experience any problems or cannot find a feature.

Get instant support via our new chat

We have integrated a chat feature to your dashboard. This makes it possible for you to get quick and easy contact to a Relationwise employee who will help and reply to your message as soon as possible.

Improved monthly reports

The monthly report has been updated and now includes a benchmark section with a comparison of your current NPS score and the average NPS score for our customer base. The monthly report also shows recommendations to future improvements based on your last month’s scores and feedbacks. It furthermore shows your top 3 loyalty drivers according to the most trending words among your promoters.

Categorise your detractors

When you follow up on your dissatisfied customers you now have the possibility to categorize why a customer is dissatisfied. Their feedback is collected via predefined categories and can be presented in your monthly auto-generated report, for example, the top 3 problems your customers encounter.

Improved graph in Dashboard

The graph showing your company’s development over the past year, month, week or day has been improved. It is now shown as a color coordinated development. Periods of time with a majority of detractors are red, promoters green and passives white. It also shows dates, NPS score and number of completes to provide you with a better overview.

Update to Relationwise TV dashboard

We have launched a new screen view to the Relationwise TV. You can now also view your benchmark results on the TV screen. As for example, sales assistants, stores, countries etc.

With the new TV development also came an update to the view types. Now it is possible to not only show top six results, but also bottom six.

Support for DKIM E-mail authentication

DomainKeys Identified Mail (DKIM) is an email authentication method designed to increase delivery of e-mail to inboxes. Relationwise already has a great sending reputation, but our new support for DKIM could optimize your delivery even more. Contact info@relationwise.com for more information.

Automated monthly summary and feature reminding

We’ve launched a new automated service that will send a summary of results for the previous month to our primary users. The service also includes reminders of the various features that you are not yet utilizing.

Line graph for NPS development in Dashboard

See the historical development of your NPS with this new line graph feature in your Dashboard. Go to History and toggle to NPS.