Automatic NPS® surveys
We put your NPS® surveys on autopilot. Our solution will automatically send the survey to your customers based on parameters that we decide on together. Whether you wish to send the survey to 100 or 100,000 customers we can tailor a solution to suit your needs.
Graphic design included
When we ask your customers the question it will be sent to them as a link in an email. Our designer will set it up with your design, logo and email signature so your customers can see that the email is sent from you.
All your feedback will appear on your dashboard, which can be viewed on smartphones, tablets, PCs or a screen hanging in your office. You can also give specific employees or departments access to a dashboard that only shows feedback from their own customers.
Word count and categorising
Which words are the most popular amongst your ambassadors? Learn what drives their loyalty and find out what your customs want to talk about. You can also find out the reasons why some customers are dissatisfied.
If the NPS® question is not enough you get the option of asking extra questions of your choice with this package. These extra questions can, for example, be used in the benchmark module. As a further example, if the question is whether the customer is male or female, you can see if your NPS® is gender dependent. Set
Set up of further versions (Touchpoints, languages, emails, etc.)
If you need more than 1 touchpoint. Or if you need several languages or email versions then you are able to add these on. We will take care of any language version of your NPS-question.
Telephone system for your NPS® question
Are you a B2B company and do you want to boost your response rate? Then we can give you access to our telephone system. The customers who don’t reply within, for example, a few weeks go straight into our telephone module and you can then call the customer and speak to them. If you want Relationwise to be responsible for calling we also offer a solution for this. We handle many different languages.
Categorising cause and effect
What is the best way to understand the biggest issues that your customers face? When you follow up on your dissatisfied customers, you have a unique opportunity to clearly identify root causes. Their feedback is collected via predefined categories and can be presented in your monthly auto-generated report, for example, the top 3 problems your customers encounter.
We offer several other exciting report options. For example, get an autogenerated monthly report with exactly the information you need directly in your inbox.
We provide amazing support. We strive to give more personal and swift support. The Relationwise Team is continuously discussing how we can do better. It's part of our DNA.
You don't have to do it all yourself - hire one of our trusted partners. Contact Relationwise Team for the best match.
We integrate to all the most common systems on the market such as Microsoft Dynamics and Salesforce. Our technical team or one of our partners can help with the integration, so your technical staff won’t have to. We also offer an open API for DIY users.