THE SIMPLEST TOOL FOR CREATING GREAT RELATIONS WITH YOUR CUSTOMERS AND COLLEAGUES
Let Relationwise ask your customers and colleagues how
happy they are with your company on a regular basis - and why!
Keep your finger on the pulse of your relations with real-time analytics.
Identify which customers are at risk and which are customers for life. Use the well-known Net Promoter Score method.
Benchmark your organization
In the Benchmark module, you can view and compare for example departments, countries, shops, etc.
When your relations are great, they aren't going anywhere.
"If you have loyalty and a high Net Promoter Score of 80 then your customers won’t be going elsewhere when something new comes along. Whereas if your score is as low as 40, your customers will disappear before you have even realised.”
Martin Thorborg, user of Relationwise
Why You Should Choose Relationwise
We taste our own medicine
With a Net Promoter Score of , our customers love Relationwise.
Should someone give us a low score, we follow up within 24 hours.
We aren't satisfied until our customers give us a score of 9 or 10.
We're specialists within our field and work exclusively with Customer
Experience Software and Net Promoter Scores. At Relationwise, we're
continuously developing our technology, which always ensures access to
the best solution.
We don't just sell software
We believe that we can all create better relations with our customers and colleagues.
We want our books, campaigns and other initiatives to inspire you to create amazing relations for life.
Forget boring reports. Welcome to the Dashboard, where the newest information is always at hand.
Jesper Krogh Jørgensen has more than 25 years of experience with developing and measuring customer loyalty and NPS. This makes him one of the most experienced management consultants in Scandinavia within his field. He has worked on projects with large scale Danish companies like Maersk, Arbejdernes Landsbank, Danfoss, DSV, FLSmidth and GN. Jesper is Director of PA Consulting and responsible for Customer Strategy & Loyalty globally.
CEO Rune Hyllested from Storm Law firm gives his take on how to focus on the customer. With his experience from his own industry, he explains how new ideas are introduced when both customers and employees are to be won.
We put your NPS® surveys on autopilot. Our solution will automatically send the survey to your customers based on parameters that we decide on together. Whether you wish to send the survey to 100 or 100,000 customers we can tailor a solution to suit your needs.
Graphic design included
When we ask your customers the question it will be sent to them as a link in an email. Our designer will set it up with your design, logo and email signature so your customers can see that the email is sent from you.
All your feedback will appear on your dashboard, which can be viewed on smartphones, tablets, PCs or a screen hanging in your office. You can also give specific employees or departments access to a dashboard that only shows feedback from their own customers.
Word count and categorising
Which words are the most popular amongst your ambassadors? Learn what drives their loyalty and find out what your customs want to talk about. You can also find out the reasons why some customers are dissatisfied.
If the NPS® question is not enough you get the option of asking extra questions of your choice with this package. These extra questions can, for example, be used in the benchmark module. As a further example, if the question is whether the customer is male or female, you can see if your NPS® is gender dependent. Set
Set up of further versions (Touchpoints, languages, emails, etc.)
If you need more than 1 touchpoint. Or if you need several languages or email versions then you are able to add these on. We will take care of any language version of your NPS-question.
Telephone system for your NPS® question
Are you a B2B company and do you want to boost your response rate? Then we can give you access to our telephone system. The customers who don’t reply within, for example, a few weeks go straight into our telephone module and you can then call the customer and speak to them. If you want Relationwise to be responsible for calling we also offer a solution for this. We handle many different languages.
Categorising cause and effect
What is the best way to understand the biggest issues that your customers face? When you follow up on your dissatisfied customers, you have a unique opportunity to clearly identify root causes. Their feedback is collected via predefined categories and can be presented in your monthly auto-generated report, for example, the top 3 problems your customers encounter.
We offer several other exciting report options. For example, get an autogenerated monthly report with exactly the information you need directly in your inbox.
We provide amazing support. We strive to give more personal and swift support. The Relationwise Team is continuously discussing how we can do better. It's part of our DNA.
You don't have to do it all yourself - hire one of our trusted partners. Contact Relationwise Team for the best match.
We integrate to all the most common systems on the market such as Microsoft Dynamics and Salesforce. Our technical team or one of our partners can help with the integration, so your technical staff won’t have to. We also offer an open API for DIY users.