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Request a presentation.

The process is as simple as this:

  • Complete the form
  • One of our customer experience experts will contact you
  • You’ll experience the Customer Experience Platform and get answers on all your questions

CORPORATIONS, CHAINS, TAILOR-MADE SOLUTIONS

Contact us at info@relationwise.com or (+44) 8000488604 to find the perfect customer experience program for you.

You can start by using the list below, which is part of our standard solution, but we have created many other tailor-made features for other companies so there is a good chance we can set up the perfect features for you too.
Automatic NPS® surveys

We put your NPS® surveys on autopilot. Our solution will automatically send the survey to your customers based on parameters that we decide on together. Whether you wish to send the survey to 100 or 100,000 customers we can tailor a solution to suit your needs.
Graphic design included

When we ask your customers the question it will be sent to them as a link in an email. Our designer will set it up with your design, logo and email signature so your customers can see that the email is sent from you.
Leadership Dashboard

All your feedback will appear on your dashboard, which can be viewed on smartphones, tablets, PCs or a screen hanging in your office. You can also give specific employees or departments access to a dashboard that only shows feedback from their own customers.
Email and telephone support

We are proud of our employees who every day try and give you the best possible service. You can always call or email us and we will try and give you an answer as quickly as possible. There is no automated system, FAQs or things like that to waste your time. Instead you get a real person to help you.
Word count cause and effect

Which words are the most popular amongst your ambassadors? Learn what drives their loyalty and find out what your customs want to talk about. You can also find out the reasons why some customers are dissatisfied.
In-depth questions

If the NPS® question is not enough you get the option of asking extra questions of your choice with this package. These extra questions can, for example, be used in the benchmark module. As a further example, if the question is whether the customer is male or female, you can see if your NPS® is gender dependent. Set
Set up of further versions (Touchpoints, languages, emails, etc.)

If you need more than 1 touchpoint. Or if you need several languages or email versions then you are able to add these on. We will take care of any language version of your NPS-question.
Telephone system for your NPS® question

Are you a B2B company and do you want to boost your response rate? Then we can give you access to our telephone system. The customers who don’t reply within, for example, a few weeks go straight into our telephone module and you can then call the customer and speak to them. If you want Relationwise to be responsible for calling we also offer a solution for this. We handle many different languages.
Categorising cause and effect

What is the best way to understand the biggest issues that your customers face? When you follow up on your dissatisfied customers, you have a unique opportunity to clearly identify root causes. Their feedback is collected via predefined categories and can be presented in your monthly auto-generated report, for example, the top 3 problems your customers encounter.
Tailored reporting

We offer several other exciting report options. For example, get an autogenerated monthly report with exactly the information you need directly in your inbox.
Start-up and training

Includes a 90-minute workshop for the management, integration of ERP/CRM, set-up of users, set- up of graphic design and establishment of workflow.

Get off to a good start

Relationwise makes the start to your journey as smooth as possible. We have done this many times before and we have a process in place for getting you started as easily and as quickly as possible.

Our start-up consists of the following:

1. We find out how often your customers will be asked, we design the customer journey, touch-points, etc.
2. Our technician makes sure that your ERP/CRM system is talking to ours.
3. Our designer sets up the email and the question in your design.
4. We set up your dashboard logins for all levels of your organisation.
5. We give you specific strategies for transforming your customer feedback into improving your results. These can be used in workshops or meetings.

Date your customers

Customers are like a relationship. It can be bliss or hell. Get wise on your customers and keep them for life. Get a free trial today Free demo