A TED talk about how Delta Air Lines made their turnaround by changing their work culture
Does your company find it difficult to provide great customer service? Is it challenging to keep your employees motivated and engaged? This might seem extremely basic, but the reality is that many business leaders forget the importance of a good work culture. There’s a definite link between the happiness of your employees and the service they provide to your customers.
Joanne Smith was, at the time of the TED talk, Senior Vice President of In-Flight Service for Delta Air Lines. Today, she’s the E.V.P and chief Human Resources Officer. In this interesting TED talk, Smith addresses the importance of companies using their corporate culture as a way to get satisfied employees and loyal customers, and how their 2005 change in work culture became the turnaround for Delta Air Lines, which had been close to bankruptcy.
See the video here: