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CUSTOMER SERVICE IN SILICON VALLEY

–I have a story from my visit to San Francisco. One morning I ordered a cup of coffee in Coupa Café in Palo Alto. After ten minutes, I still hadn't been...

HUNGER IN PARADISE

Interview with best-selling author Rasmus Ankersen on how to fight complacency. His latest book, Hunger in Paradise, is for business leaders and organisations...

Smile – and sell much more

I have visited many companies. The first person I meet is of course the receptionist. Generally speaking I think this aspect is fine at most companies. But I...

THE 2% THAT MAKES A WORLD OF DIFFERENCE

What we can learn from the best restaurant in the world, NOMA! Not just about great food – but how to develop our companies. Noma has once again been named...

NET PROMOTER SCORE® = INCREASED SALES

How will having more customer ambassadors affect your sales? Net Promoter Score® is popular – and that is understandable. Many companies increase their...

HAPPY EMPLOYEES = HAPPY CUSTOMERS

The other day I had coffee with Alexander Kjerulf. He is known as one of the world’s leading experts on happiness at work and has given hundreds of talks on...