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The process is as simple as this:

  • Complete the form
  • One of our customer experience experts will contact you
  • You’ll experience the Customer Experience Platform and get answers on all your questions

BUSINESSES NEED TO MAKE MORE OF AN EFFORT TO GET THE SAME LOYALTY FROM THEIR CUSTOMERS THAT YOU GET FROM A DOG.




Lene Harvig – Chief Marketing


No one loves animals more than OLIVERS and we think they deserve the best we can give them. That’s why we offer quality food for dogs and cats ordered online and delivered straight to your door.



WE STARTED thinking that we would just measure our customer satisfaction for a while whilst we were switching to a new website to see how our customers felt about the new version. However, we quickly realized that NPS® works well as a continuous tool.


It is great for getting an overview of our business. The system helps quantify any potential problems making it easier to focus on the important things and put resources towards areas that need improving.


One of the ways we have achieved this is by using the word count function monthly. One of the things that quickly became clear to us was that we had issues with our logistics. This was connected to our recent change to another supplier.


OUR DIRECTOR is very active when it comes to our use of Net Promoter Score® and daily walks past the screen with our live dashboard and often refers to it. Furthermore, she also receives all of the customer feedback and reads the comments on a daily basis. She is really good at spreading the positive feedback within the organization. Should we have any issues we have a customer service team who are great at grabbing the phone rather than just emailing the customers. We would rather solve things with the customer over the phone as it is one-on-one and easier to work out how we can solve it. This also makes it more personal and creates relationships whereby we secure higher customer loyalty.


We have also used the system for testimonials, which we previously struggled to find because we had no idea whether the customer was happy or unhappy unless they voiced their opinion on Facebook. This is one of the issues Net Promoter Score® has solved for us. We can now easily contact our ambassadors and we have given them a gift voucher as a thank you for letting us use their comments. It is an amazing tool for “storytelling” about our company and I’m guessing that will help us get new customers.